Returns & Exchanges
At eufy, we stand behind the quality of our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward process to ensure a quick resolution.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and the reason for the return.
Receive Authorization
Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible returns.
Pack and Ship
Securely pack the device in its original packaging including all accessories and manuals, attach the shipping label, and drop it off at the designated carrier.
Inspection and Refund
After our warehouse receives and inspects the item to ensure it meets our return conditions, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing